Preamble
Introduction
By transacting on our Platform, you agree to be bound by the terms of this Policy. ZYNDORA provides research support and expert mentorship — services that involve immediate allocation of specialist resources upon engagement.
Withdrawal
Cancellation Policy
Cancellation Window
A cancellation request is valid if submitted within 7 calendar days of order, provided work has not yet commenced on the project.
Exceptions
- Work Commenced: Partial refunds only if work has already started.
- Session-Based: No refunds for mentorship sessions once commenced or within 24hr of schedule.
- Digital Products: Once accessed/downloaded, cancellation is not applicable.
- Tool Subscriptions: Pro-rated refunds are not available for HARVEST or AKIRA HUB.
Request Process
Contact support@zyndora.in with order reference.
Provide name, date, and reason for withdrawal.
Our team reviews and responds within 2–3 business days.
Standard
Service Quality & Dispute Resolution
Quality concerns must be raised within 7 days of receiving the deliverable. ZYNDORA reserves the right to offer revisions to address concerns before a refund is considered.
Recovery
Refund Conditions & Fees
Refunds are issued to the original payment method within 7 business days of approval. Approved refunds are subject to deduction of non-recoverable payment platform fees.
Deduction
Timeline
Payment Source
| Situation | Refund Eligibility |
|---|---|
| Within 7 days, work not started | Full refund (less gateway fee) |
| Within 7 days, work partially started | Partial refund (less gateway fee) |
| Session/Course materials accessed | No refund |
| ZYNODRA unable to deliver | Full refund (less gateway fee) |
Limits
Non-Refundable Services
Completed deliverables, consultation fees for held sessions, publication support fees (following rejection), and rush/priority premiums are explicitly excluded from refunds.
Support